Information Technology Specialist

Pleasanton Unified School District
Full-Time
Dec 2020 - Present · 1 yr 6 mos

Classroom Modernization: Planned and executed the modernization of elementary classrooms including software upgrades (Clever, Illuminate, etc.) and new equipment (view boards, MacBooks, etc.). Ensured smooth transition to hybrid learning by coordinating training for staff and proffered technical support.

Chromebooks Dashboard: Designed a Tableau dashboard providing key performance indicators for student devices.

Information Technology Project Manager

United Nations OCHA
Full-Time
Jun 2020 - Nov 2020 · 6 mos

Trimmed down the cost of projectsby 20% by using open-sourcesoftwaresuch as R, Python, PostgreSQL, WordPressto create an analysis portal for the Global Information Management, Assessment and Analysis Cell on COVID-19(GIMAC).
-GIMAC Analysis Portal:Definedthe project scope, developed the full requirements specification and project plan. Collaboratedwith UI/UX designers to integrate the visual style of the time critical web portal. Evaluated differentfront-end plugins for data visualizationand made recommendations.

Information Technology Program Manager

U.S. Census Bureau
Full-Time
Nov 2019 - Jun 2020 · 8 mos

Condensed the ticket volume by 14%,month-to-month,bycreating easy user training guidesfor software (Peoplesoft, Office 365, etc.) and devices (laptops, iPads, iPhones). Supervise a team of 5IT Specialists to support theIT needs of 40 office staff and 3000 field workers as a part of the Decennial Census.
-Device Inventory Database & Dashboard:Partnered with internal stakeholders to strategize on using IT resourcesby developing an IT dashboard with device inventory.

Online Volunteer

UNICEF Malawi
Full-Time
Nov 2016 - Nov 2019 · 3 yrs 1 mo

Data Management Tool for UNICEF Malawi:Conducted needs assessment to develop a database with an easy to use interface for the HIV/AIDS section. Provided various recommendations to store and analyze data that was received from stakeholders on an irregular basis. Delivered a solution to centralize datato enable better tracking of program progress.

Project Manager

Town of Danville
Full-Time
Mar 2016 - Oct 2016 · 8 mos

Responsible for refurbishing and creating new content for various town websites, in-house, thereby saving 10% in consultant expenses. Reduced infrastructure related errors up to 25% by migrating all key systems (finance, email, etc.) to a cloud environment.
Cloud migration: Led a team of consultants to migrate the Financial System (Munis) and email (Office 365) to a SaaS based model. This introduced added functionality such as cubes for finance reporting and enabled conference calls through Skype for business.
Geographic Information Sys (GIS): Migrated from legacy application to the ArcGIS platform (server, ArcMap, ArcGIS Online) to support real time data analysis by the new land management system (Energov). Introduced a new user friendly and interactive tool called GIS Planning for data mining.
Reporting for Land Mgmt Sys (Energov): Created custom reports using Crystal Reports to visualize key trends in permitting and inspections.
SharePoint Online: Managed the implementation of new intranet site with collaboration tools like document library, calendars, team sites, etc., completely integrated with Enterprise Active Directory.

Lead Associate (Enterprise BI Applications)

Agilent Technologies
Full-Time
Dec 2014 - Jan 2016 · 1 yr 2 mos

Decreased user related issues for OBIA/OBIEE/Essbase/Spotfire by 7%, by proactively preventing failures through aggressive monitoring of the applications. Demonstrated an increase in customer satisfaction of >75%, by engaging the key stakeholders from each functional area such as Finance, Order Management, etc., in improving overall user experience of OBIEE & Essbase.
SAP CRM for Service: Managed and co-ordinated changes, across all tracks, to ensure quality assurance while migrating from Siebel to SAP CRM. Fine tuned reporting interfaces to ensure accurate data flow into Global Data Warehouse (GDW) which decreased the delta between SAP CRM & GDW by <1%. Post Company-Split Cleanup: Spearheaded efforts to clean up the data warehouses (Oracle Databases) after company split by decommissioning certain reports/users that belonged to organizations that were no longer a part of the new company. Data purged from Essbase cubes producing performance improvement of 5-7%. Reconciliation Reports: Created automated scripts to reconcile numbers (order amounts) between source systems like SAP ECC/CRM/HRMS and front end reports in OBIEE. Resulted in better lead times for issue resolution and more accurate reports (delta <1%). HR Decision Support System Dashboard: Construct a dashboard in OBIEE for HR data with drill down capability. Maintain security of reports based on user roles.

IT Solutions (SAP) Associate

Agilent Technologies
Full-Time
Feb 2012 - Nov 2014 · 2 yrs 10 mos

Reduced the number of issues in the environment by improving the change management process.
Ensured support readiness for all new projects by creating innovative support models.
Managed a team of consultants (offsite & onshore) to ensure on time delivery of projects and change
requests
Improved processes like MEC/QEC/YEC by optimizing underlying programs.
Performance Improvement for Polaris Extracts from SAP BW: Reduced the time taken for extracts from SAP BW by 10% by introducing number range buffering and restructuring some process chains.
Mobile CRM: Developed an iOS (iPhone/iPad) app that allows sales employees to manage accounts, contacts, leads, etc. in real time, by allowing access to SAP CRM & ECC on their personal devices.
Early Payment & Dynamic Discounting: Set up an add-on to SAP ECC that allows dynamic discounting of payments to vendors. Estimated to save the company 10 million/year.
eInvoicing: Enabled Agilent customers to order consumables online through an external portal and receive order acknowledgements & invoices.
Month End Close Process Optimization: Proposed a step by step approach to improving the performance of the month end close process in SAP.

Service Desk Analyst

California State University, Chico
Full-Time
Apr 2010 - Dec 2012 · 2 yrs 9 mos

Diagnose and resolve student/staff/faculty issues related to IT systems on campus in a customer service and team oriented environment. Manage computer labs and provide administrative support such as network access and permissions.