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Anita Ani
  • 3 years of experience
Skill Scoreⓘ
Novice (1/6)
30
Industries
No Industries Found.
Skills
Evaluated for Associate Product Manager and Consumer PM role archetypeⓘ
Performance by Category
Top Skills
User journey and personas Writing and presentation Negotiation Listening Relationship building Business model design Product roadmap Market analysis Performance tracking Stakeholder alignment
Skill Progression
Experience

CUSTOMER SERVICE ASSOCIATE

  • BODY ORGANIC ABUJA
  • Full-Time
  • Mar 2022 - Aug 2022

• Interact with customers via phone, email, chat, and in-person to address inquiries and provide timely responses.
• Listen attentively to customer concerns, complaints, and feedback, demonstrating empathy and understanding.
• Resolve customer issues by providing appropriate solutions, products, or services.
• Maintain a positive and professional demeanor while handling customer complaints or difficult situations.
• Escalate complex cases to supervisors or specialized departments for prompt resolution.
• Keep accurate records of customer interactions and transactions.
• Continuously develop a comprehensive knowledge of the company’s products and services.
• Collaborate with team members to ensure consistent and exceptional customer service.
• Follow established protocols and guidelines for customer interactions.
• Strive to meet or exceed customer satisfaction targets.
• Adapt to changing customer needs and provide proactive solutions.

RESEARCH WRITER

  • DATAPLUS INTERACTIVE LIMITED
  • Full-Time
  • Abuja, Nigeria
  • Mar 2021 - Feb 2022

• Conduct thorough research on assigned topics or subjects to gather relevant and reliable information.
• Write high-quality academic papers, essays, reports, and articles based on research findings.
• Develop well-structured outlines and organize content in a logical and coherent manner.
• Adhere to academic writing standards, including proper citation and referencing using various citation styles Ensure clarity, accuracy, and proper grammar usage in all written work.
• Edit and proofread your own work to ensure it meets quality standards and is free from errors.
• Collaborate with clients or academic supervisors to understand project requirements and deliver customized research content.
• Meet strict deadlines while managing multiple writing projects concurrently.
• Stay updated on current research trends, methodologies, and academic writing conventions.
• Use plagiarism detection tools to ensure the originality of written work.
• Communicate effectively with clients, providing regular updates on project progress and addressing any concerns or revisions.
• Maintain confidentiality and ethical standards when handling sensitive research topics.

CUSTOMER SERVICE REPRESENTATIVE

  • STYLE TEMPTATION
  • Full-Time
  • Abuja, Nigeria
  • Sep 2019 - Feb 2021

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Communicate effectively with customers via phone, email, chat, or in-person to understand their needs and provide timely assistance.
• Handle customer complaints or concerns with professionalism and empathy, aiming to find appropriate solutions and maintain positive customer relationships.
• Accurately record customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
• Collaborate with team members and other departments to resolve complex customer issues and escalate them when necessary.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate and relevant information to customers.
• Process customer orders, returns, exchanges, and refunds accurately and efficiently.
• Proactively identify opportunities to enhance the customer experience and provide feedback to management for process improvements.

Degree Programs

Bachelor of Science

  • University of Calabar
  • Bachelor's
  • - Mar 2015

Licenses and Certifications

No Licenses or Certifications Found.