Anita Ani
Skill Score
Novice (1/6)
30
Industries
No Industries Found
Contact
Skills
Evaluated for Associate Product Manager and Consumer PM role archetype
Performance by Category
Communication
0%
Strategy
0%
Design
0%
Technology
0%
Execution
0%
Go-to-market
0%
Top Skills
Relationship building User journey and personas Listening Negotiation Writing and presentation Business model design
Skill Progression
Experience

CUSTOMER SERVICE ASSOCIATE

• Interact with customers via phone, email, chat, and in-person to address inquiries and provide timely responses.
• Listen attentively to customer concerns, complaints, and feedback, demonstrating empathy and understanding.
• Resolve customer issues by providing appropriate solutions, products, or services.
• Maintain a positive and professional demeanor while handling customer complaints or difficult situations.
• Escalate complex cases to supervisors or specialized departments for prompt resolution.
• Keep accurate records of customer interactions and transactions.
• Continuously develop a comprehensive knowledge of the company’s products and services.
• Collaborate with team members to ensure consistent and exceptional customer service.
• Follow established protocols and guidelines for customer interactions.
• Strive to meet or exceed customer satisfaction targets.
• Adapt to changing customer needs and provide proactive solutions.

RESEARCH WRITER

• Conduct thorough research on assigned topics or subjects to gather relevant and reliable information.
• Write high-quality academic papers, essays, reports, and articles based on research findings.
• Develop well-structured outlines and organize content in a logical and coherent manner.
• Adhere to academic writing standards, including proper citation and referencing using various citation styles Ensure clarity, accuracy, and proper grammar usage in all written work.
• Edit and proofread your own work to ensure it meets quality standards and is free from errors.
• Collaborate with clients or academic supervisors to understand project requirements and deliver customized research content.
• Meet strict deadlines while managing multiple writing projects concurrently.
• Stay updated on current research trends, methodologies, and academic writing conventions.
• Use plagiarism detection tools to ensure the originality of written work.
• Communicate effectively with clients, providing regular updates on project progress and addressing any concerns or revisions.
• Maintain confidentiality and ethical standards when handling sensitive research topics.

CUSTOMER SERVICE REPRESENTATIVE

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Communicate effectively with customers via phone, email, chat, or in-person to understand their needs and provide timely assistance.
• Handle customer complaints or concerns with professionalism and empathy, aiming to find appropriate solutions and maintain positive customer relationships.
• Accurately record customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
• Collaborate with team members and other departments to resolve complex customer issues and escalate them when necessary.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate and relevant information to customers.
• Process customer orders, returns, exchanges, and refunds accurately and efficiently.
• Proactively identify opportunities to enhance the customer experience and provide feedback to management for process improvements.

Degree Programs

Bachelor of Science

Licenses and Certifications

No Licenses or Certifications Found.