Cruise Product Designer
- Full-Time
- Jul 2022 - Dec 2023
i Led the support chat program across 3 teams, significantly reducing operational costs and enabl ing scal ing to 5 cities in 2024. Enabled AI chat standards, and initiated col laboration between Salesforce and mobi le engineering teamsW i Revital ized a previously tabled self-service strategy using data analysis and securing key leadership sponsors. Shifted the team’s focus to results driven projects like AI chat, turning the support center from a sidel ined idea into a central company focus.