(USA) Staff, Product Manager – Returns Customer Experience

What you’ll do…

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

About The Job

Walmart U.S. eCommerce is looking for a strong staff product manager to join the Enterprise Returns product team to execute the product strategy, vision and roadmap for Walmart returns customer experience and deliver omni-channel solutions that delight our customers, and boost customer NPS.

This Product Manager will be responsible for driving the strategy and execution for various returns options enabled for Walmart customers. The product manager will utilize data, analytics and voice of customer surveys to create returns product solutions for our customers while incorporating requirements from internal stakeholders (Business, Merchants, Operations & Finance and Returns Experience). This leader will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives. As such, this leader will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes.

This product manager will be skilled at engaging and communicating to senior leaders across multiple domains, as well as dive deep into details when needed to craft solutions. The breadth of engagement for this role functionally spans product management and engineering, strategy, operations, retail merchandising, marketing, & analytics.

This position reports to the Director, Product Management for Returns Experience of Walmart U.S. eCommerce.

Job Location: Sunnyvale, CA

Job Responsibilities

• Drive the product strategy and roadmap for key returns initiatives for Walmart customers that boost NPS.
• Deploy analytical methods, tools and resources to identify areas of opportunity for customer returns, including cost savings for customers.
• Drive transformational initiatives to achieve major financial goals and KPIs.
• Manage applicable system solutions for returns and ensure end to end ownership of solutions by working with relevant cross-functional groups.
• Partner with the product teams in retail and stores to incorporate customer feedback into product development and improvement.
• Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success.
• Be the customer: Gain a deep understanding of how to connect with and develop amazing experiences for customers/sellers

Preferred Qualifications

• Bachelor’s degree required, business, or engineering preferred. MBA from top business school preferred.
• 6+ years of experience in product management, business consulting, supply chain or related field
• Product experience driving product vision and roadmap with a track record of leading teams to deploy innovative solutions that deliver measurable results at scale.
• Knowledge of technical solutions used in e-commerce space and familiarity with system architecture, API’s and data science.
• Understanding of agile methodology, reverse logistics systems and customer care tools and interactions.
• Experience in leading cross functional teams to solve complex business problems and deploy innovative solutions
• Excellent written and verbal communication skills with ability to champion product solutions throughout the organization

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The annual salary range for this position is $143,000.00-$286,000.00

Additional Compensation Includes Annual Or Quarterly Performance Incentives.

Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) (based on location)
• Stock equity incentives

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products

Primary Location…

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America