Role:- Technical Product Manager

Location:- Santa Clara, California (local onsite from day 1)

Duration:-Fulltime

Job Description:

Duties:

• Drive vision and strategy for Performance related experiences such as Goals, IDP, Feedback and QOR any custom app experiences on ServiceNow platform that impact employee experience
• Collaborate with researchers and designers on defining and testing innovative ideas
• Validate product designs and prototypes with stakeholders
• Own technical/feature-based competitive analysis
• Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations
• Develop/refine user personas and use cases
• Know top representative customers intimately, their specific use cases, gains & pains
• Be the voice of the customer and provide a business perspective on value
• Define product roadmap and key success metrics; ensure they are instrumented & reviewed
• Gather, prioritize, and define requirements for each release
• Create alignment with other Business units
• Create feature plans for each release, including acceptance criteria, use cases, etc.
• Collaborate with engineering on development and release processes: understand status, risks, dependencies and help address risks and resolve issues
• Work with Now-on-Now team to deliver content and make sure product is being used internally and aligned with best practices

Skills

• 8+ years of professional experience in Product Management with a background in Engineering or similar
• Deep experience with ServiceNow platform. Expertise in delivering experiences that leverage ServiceNow capabilities and products/solutions
• The ability to make trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
• Strong prioritization skills and the discipline to focus on high impact activities
• Top notch written and oral communication skills
• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
• Exceptional problem-solving skills
• Enjoys working in a highly collaborative environment
• Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate
• Demonstrated ability to work collaboratively in a fast-moving, team environment with ambiguity and complexity

Education

• BA/BS degree in Information Systems or related disciple required; Advanced degree a plus