Technical Product Manager – ServiceNow platform

Job details

Suggested skill score: 290

Skills Breakdown

Role:- Technical Product Manager

Location:- Santa Clara, California (local onsite from day 1)


Job Description:


  • Drive vision and strategy for Performance related experiences such as Goals, IDP, Feedback and QOR any custom app experiences on ServiceNow platform that impact employee experience
  • Collaborate with researchers and designers on defining and testing innovative ideas
  • Validate product designs and prototypes with stakeholders
  • Own technical/feature-based competitive analysis
  • Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations
  • Develop/refine user personas and use cases
  • Know top representative customers intimately, their specific use cases, gains & pains
  • Be the voice of the customer and provide a business perspective on value
  • Define product roadmap and key success metrics; ensure they are instrumented & reviewed
  • Gather, prioritize, and define requirements for each release
  • Create alignment with other Business units
  • Create feature plans for each release, including acceptance criteria, use cases, etc.
  • Collaborate with engineering on development and release processes: understand status, risks, dependencies and help address risks and resolve issues
  • Work with Now-on-Now team to deliver content and make sure product is being used internally and aligned with best practices


  • 8+ years of professional experience in Product Management with a background in Engineering or similar
  • Deep experience with ServiceNow platform. Expertise in delivering experiences that leverage ServiceNow capabilities and products/solutions
  • The ability to make trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
  • Strong prioritization skills and the discipline to focus on high impact activities
  • Top notch written and oral communication skills
  • Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
  • Exceptional problem-solving skills
  • Enjoys working in a highly collaborative environment
  • Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate
  • Demonstrated ability to work collaboratively in a fast-moving, team environment with ambiguity and complexity


  • BA/BS degree in Information Systems or related disciple required; Advanced degree a plus

Free Projects

empower music artists

Group Project

How to empower music artists?

Business model design Product requirements User journey and personas

Individual Project

Comparison of checkout-free retail with incumbent product and business model

Build vs buy vs partner Business model design Market analysis

Build your portfolio with projects

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