Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.
Description
As a product manager within the Digital Supply Chain, you are responsible for leading the strategic direction and development of foundational data assets that enable our digital supply chain. These assets include our Manufacturing Bill of Materials and Bill of Distribution to enable supply planning processes. In addition, this role will partner with Caterpillar’s Supply Chain ESG (Environmental, Social, and Governance) Team to design and deploy required data and application solutions to meet current and future ESG requirements. Desired candidates will know supply chain processes and how to automate them with technology. Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
Job Duties
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
- Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
- Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
Skill Descriptors
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Working Knowledge:
- Sets the product roadmap based on features that create the most value for the enterprise
- Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.
- Documents the business case to justify the requirements of time and resources of a project.
- Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
- Assess and recommend technology suppliers to executive sponsors to meet business objectives.
- Establishes a product governance council with stakeholders to manage the product direction and priorities
- Assesses and validates decision options and points and predicts their potential impact.
- Advises others in analyzing and synthesizing relevant data and assessing alternatives.
- Uses effective decision-making approaches such as consultative, command, or consensus.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
- Creates strong relationships with technology suppliers to deliver on business objectives
- Adapts documents and presentations for the intended audience.
- Demonstrates both empathy and assertiveness when communicating a need or defending a position.
- Communicates well to diverse audiences (technical, non-technical and senior leadership)
- Employs appropriate methods of persuasion when soliciting agreement.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Level Extensive Experience:
- Describes methods for estimating costs for request fulfillment.
- Defines responses for non-standard or unsupported change requests.
- Contributes to the design and development of request process flow and templates.
- Clarifies description, components affected, need, cost estimate, risk, resources, status.
- Accountable for the performance of the change request process
- Researches new tools and techniques for monitoring product efficacy.
- Implements required quality assurance steps to maintain high product quality
Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
Level Working Knowledge:
- Identifies considerations for product integration with multiple platforms and systems.
- Works with the development team to implement software packages or new features
- Describes phases, activities, deliverables and processes for the software development process
- Works with structured documents for developing features, functions, plans and schedules.
- Describes software design practices, technologies, and considerations.
Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Level Working Knowledge:
- Describes issues and considerations for resolving problems involving products or technology supplier.
- Accountable for tracking and resolving common types of problems for a product or product group.
- Describes actions, tools, and procedures for problem reporting, solving, and resolution.
- Cites examples of unusual problems; follows proper notifications and escalation procedures.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Level Extensive Experience:
- Collects, documents, and maintains product functional requirements; makes recommendations.
- Supports and participates in major installations and customizations.
- Maintains and disseminates information on customer use and experiences.
- Has knowledge of all advanced business features and functions of the product.
- Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges.
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Level Extensive Experience:
- Applies user acceptance testing in typical software development scenarios.
- Critiques user acceptance plans for appropriateness and completeness.
- Collects input from end users and product usage to define the testing environment and acceptance criteria;
Basic Qualifications
4-year degree within the technology or engineering space- computer science, computer engineering, supply chain management, industrial engineering, mechanical engineering
10 years of job-related work experience
Top Candidates will also have
Experience using data to automate business processes
Certified Supply Chain Professional or Certified Enterprise Architect
Additional Information
The location for this position is Mossville, IL and other locations within the Peoria, IL area will be considered.
Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.
This position may require 10-15% travel.
Employee benefit details
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
Posting Dates:
March 25, 2024 – April 8, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals – Including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
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