Senior Product Manager, Telco Trust

Job details

Top Skills: Agile methodologies API integration Data retrieval Digital marketing Listening Negotiation Relationship building Stakeholder alignment Writing and presentation
Suggested skill score: 290

Skills Breakdown

About This Role

We are seeking a highly motivated and talented Senior Product Manager to join our team and help shape and execute our vision of making Zoom an amazing platform for phone calls. In this role, you will be responsible for ensuring that every phone call made or received on Zoom is trusted, providing an exceptional user experience while minimizing interruptions. As a Senior Product Manager, you will demonstrate a deep sense of ownership, result-oriented mindset, and data-driven decision-making skills. Your role will involve creating services to identify and mitigate spam calls, building trust profiles for customers, and enabling branded calling experiences.


  • Develop services that intelligently identify inbound spam calls, delivering intelligent user experiences that minimize interruptions while maintaining genuine call integrity.
  • Build trust profiles for Zoom customers through robust ‘Know Your Customer’ flows, ensuring compliance with international telecommunications requirements.
  • Create ‘branded calling’ experiences that allow customers to project their brands effectively.


  • 5+ years of experience in Product Management, preferably in the technology industry.
  • Strong background in Telecommunications and/or Unified Communications as a Service (UCaaS).
  • Ability to make data-driven decisions, leveraging strong data discipline and analytical skills.
  • Proficiency in crystallizing vague concepts into concise plans.
  • Experience launching or managing products in the Software-as-a-Service (SaaS) space.
  • Proven ability to focus on impactful tasks and execute with rigor.
  • Skilled in collaborating with technology vendors and partners to accelerate the integration of advanced technologies into the platform.
  • Understanding of the importance of speed while prioritizing tasks effectively to deliver meaningful impact quickly.
  • Bachelor’s degree or equivalent experience.


Salary Range or On Target Earnings:




In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom’s Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom

  • Hear from our leadership team
  • Browse Awards and Employee Reviews on Comparably
  • Visit our Blog
  • Zoom with us!
  • Find us on social at the links below and on Instagram
  • View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].

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