Senior Product Manager – Marketplace Systems

Shipt is hiring a Senior Product Manager for the Marketplace team

Shipt is growing and looking for a Senior Product Manager to join our Marketplace team. We are a multi-sided marketplace of Shoppers, Customers, and Retail partners, with the Marketplace team being the linchpin. Our trustworthy Shoppers care as much as our Customers about the items they purchase, making Shipt stand out from our competitors. Shipt strives to ensure that our shoppers find meaningful work, a sense of community, and flexibility as gig-economy workers.

This role lies at the intersection of technology, analytics, and business operations, and will own products that power fundamental experiences like order batching, matching, and pricing. We are looking for someone with a drive and passion for solving cutting-edge problems, the ability to make strategic data-driven product choices, and a strong bias for action. You will work on challenging issues like effort tracking, earnings policy design, regulatory compliance, fraud and abuse prevention, managing marketplace health, and others in Shipt’s real-time on-demand marketplace.

What You Will Gain

This is a very high visibility opportunity to work with a fantastic cross-disciplinary team of clever, driven, and humble people consisting of engineers, data scientists, analysts, designers, and business operators. You will be responsible for building a foundational system focusing on long-term scalability, shipping real-world products to impact millions of people, and meaningfully moving the needle for Shipt’s business and bottom line.

Your Responsibilities

• Partner with teams to find solutions for the most pressing compliance needs of our Business, Shoppers, and Consumers.
• Define long-term vision and strategy by drawing insights from our audiences and data, and work with engineering, design, data science, marketing, and business operations teams to distill them into an executable roadmap of individual features.
• Define the success metrics of your projects, own the outcomes, and drive execution with a disciplined approach.

Requirements

• 3-5 years as a Product Manager, with shipped features that have impacted millions of users.
• Experience in creating a vision and strategy with engineering, design, and operations partners, getting buy-in throughout the organization up to the executive level, and inspiring a team to execute it.
• Experience as a self-learner to pick up new skills within a few days.
• Project and people management skills to motivate and lead a skilled group of peers.
• Obsession with drawing insights using data, experience defining business and product features and success metrics, and using metrics to drive decisions.
• Own and maintain the backlog, facilitate planning and execution of prioritized work, and share readouts of progress to goals.
• Collaborate with other teams to discover and manage dependencies and roadmap deliverables.
• Demonstrate exceptional communication skills, ability to influence others, data-driven thinking, and eagerness to raise the bar for product management across the company.
• A positive attitude, willingness, and grit to work in a hyper-growth environment.

Nice to haves

• Product experience in a gig-based multi-sided marketplace, ideally on the supply side.
• Experience building Regulatory Compliance products.

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City:

$110,421-$220,842