Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.
Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
How we’ll deliver success:
The Platform product team at Shippo is responsible for our API and self-service strategy for both customers and partners. As a Senior Product Manager, you will be responsible for defining and building an exciting new self-serve portal from the ground-up.
You will engage in product discovery to provide API users the tools, data, and flexibility they need to configure and maintain their Shippo-powered business with minimal friction. For example, this may include solutions for: Account activation and configuration, integrations, billing and payment, API settings, business logic and automation, rate card management, and reporting. This will be a highly-visible role within Shippo as you directly contribute to helping us evolve to support a variety of logistics and e-commerce businesses, from Mid-Market to Enterprise in scale.
We are looking for a strategic problem-solver whose analytical skills and user-focused approach will deliver intuitive and delightful experiences for our API users, whether individual merchants or powerful e-commerce platforms. This role is highly collaborative, and a successful candidate will work closely with key customers, partners, and other stakeholders to be successful.
Requirements
Shipping & handling responsibilities:
Define, build, and implement a new self-serve portal that is consistent with Shippo’s vision and goalsGather and analyze feedback from both customers and stakeholders to prioritize feature requirementsCollaborate with leadership on your roadmapLead product discovery, partnering with designers, engineers, and other key stakeholdersCoordinate and motivate cross-functional teams to maintain alignment and achieve on-time deliveryPrepare and review product requirements documents (PRD)Define success metrics and analyze the impact of individual features and A/B testsProactively communicate with stakeholders and leadershipOwn and be accountable to the end-to-end success of a new self-serve portal from strategy through execution
Do you tick the boxes?
Minimum 4–5 years of Product Management experience at a technology companyExperience working on platform and SaaS productsExperience working on developer and API productsExperience working across all phases of the software development lifecycleExperience working closely and collaboratively with software engineers and engineering leadershipProven track record of delivering great products end-to-end from strategy through executionAbility to think strategically, prioritize ruthlessly, and execute methodicallyExcellent communication skills, both written and verbal, for a variety of audiences with a wide range of technical skill levels and backgroundsExperience building B2B2C productsExperience working with enterprise-scale customers Bonus: E-commerce or logistics background Bonus: Experience building self-serve tools and streamlining processes through both automation and self-serve tools
Benefits
What’s in the Shippo package?
Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!Take-as-much-as-you-need vacation policy & flexible working3 Volunteer Days Off (VTOs)WFH stipend to set up your home officeCharity donation match up to $100Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
Sail through the process:
Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply.
If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected].
Our Compensation Shippolicy
Here at Shippo, we believe compensation is a custom experience and we are committed to fair and equitable compensation practices. The standard base pay range for this role is min $135k to a max of $182k annual salary. We tend to anchor our pay in the middle of this range ($158k) with most offers that we make. Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.
The actual base pay is dependent upon many factors, such as financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.
Shippos in the wild:
Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.
For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply – including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location