R-311756

Description

The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Product Manager will support Salesforce CRM for all of Pharmacy call environments.

Responsibilities

This role is remote nationwide.

We seek a Senior Product Manager – Salesforce CRM who will join the Pharmacy Service Experience and Operations team. This role will be focused on migrating to Salesforce Lightening and developing a backlog, enabling the execution of key business objectives around efficiency and customer experience. In this role, you will be accountable for creating and executing product roadmaps that meet desired customer and business outcomes. You will work cross-functionally to deliver incremental value through agile product creation & delivery.

The Senior Product Manager creates the product vision and roadmap, champions the business requirements end-to-end, manages relationships with stakeholders, and ensures solutions meet the vertical needs across the product life cycle. Defines features and epic, advocates for Product Owners, and disseminates roadmaps and priorities to the release train. Collaborates with the Solution Train Engineer and Solution Architect to create the power of three to inform priorities and ensure the right solutions are being developed.

Key Responsibilities

• Build relationships with stakeholders, and act as a trusted advisor and liaison between the development team and the various Pharmacy LOBs.
• Translate business priorities to technical team members.
• Develop and execute the product roadmap.
• Define objectives and key results for the product team.
• Manage/oversee multiple product roadmaps, backlogs, and releases based on the evolving needs of verticals and work to achieve key results.
• Confirm product quality requirements are met.
• Escalate risks, actions, and issues raised by Product Owners to appropriate parties and facilitate resolution.
• Facilitate conversations between Product Owners and external stakeholders where clarification of business logic, rules, or desired functionality is required.
• Demonstrate the value of product functionality/sprint outcomes, either on an ad-hoc basis or during appropriate ceremonies.
• Determine a strategy for Pharmacy Salesforce CRM.
• Consult on interoperability with other Salesforce products that create value.

Required Qualifications

• Bachelor’s degree or equivalent work experience
• 5+ years of experience in product management, product implementation, or equivalent experience
• Experience managing complex initiatives through cross-functional teams and demonstrated ability to manage and influence stakeholders across the enterprise.
• Agile product development experience
• Experience creating/executing strategies and multi-year roadmaps.
• Experience leveraging Human Centered Design approaches to develop consumer-centric products/solutions.
• Demonstrated oral and written communications skills that will ensure effective interaction with key stakeholders and executives.
• Strong analytic, organization, and problem-solving skills enabling sound decision making.
• Both quantitative and qualitative analysis experience, with the ability to drive trend identification and actionable insights.

Preferred Qualifications

• MBA or master’s degree
• Work experience in the healthcare industry
• Experience developing/delivering/managing contact center products.
• Experience with Salesforce Lightening Service Cloud

Scheduled Weekly Hours

40