Senior Manager, SnapPay Product Management

Job details

Top skills: Metrics definition Listening Negotiation Writing and presentation Market analysis
Suggested skill score: 290

Skills Breakdown

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Manager, SnapPay Product Management

Calling all innovators find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Organization Profile

Carat is Fiserv’s operating system for enterprise merchants. The largest and highly admired brands around the world rely on Carat. We are a full stack omnichannel ecosystem that allows clients to imagine and realize new customer experiences that will drive more commerce.

SnapPay is a Software-as-a-Service (SaaS) solution that makes B2B Accounts Receivable payments easier, faster, secure and more efficient between sellers and buyers. We help organizations digitally transform their “Order-to-Cash” lifecycle with leading capabilities for e-commerce/offline payments, electronic invoice presentment and payment tool integrated with industry ERP providers (SAP, Oracle, JD Edwards), actionable data insights with artificial intelligento improve payment collections, and value-added services that broaden value proposition to merchants (surcharging, tokenization, intelligent gateways).

SnapPay is one of the highest growth businesses in Carat (~24% revenue growth year over year), and is poised to meaningfully capture the A/R automation market worth $6.5B by 2027 with a transformational product roadmap that elevates the user experience, enhances core functionalities, and launches game-changing offerings to help our customers achieve stronger financial outcomes.

Role Overview

We are seeking a highly skilled Senior Product Manager to lead, manage, and scale the flagship SnapPay platform. You will play a pivotal role in understanding and addressing enterprise, middle market customer pain points and needs, driving feature enhancements, and steering the evolution of the core SnapPay vision, roadmap, and execution. We are looking for someone with deep product discipline and understands what it takes to innovate a mature product in a high revenue, high volume environment. As you grow in role, you will champion and evangelize SnapPay across various Fiserv teams to identify synergies and experiment upsell/cross-sell opportunities for users to benefit from incremental services.

Responsibilities

  • Prioritize, maintain, and communicate product backlog with Engineering and cross-functional teams so each successive sprint can be planned clearly and efficiently
  • Develop and maintain product documentation and user stories
  • Manage a high volume of large product initiatives within a defined period, ensuring a successful build outcome and best-in-class user experience
  • Evaluate new feature enhancement requests and ideas, based on market demand, ROI and client impact. Analyze customer feedback and use customer insights to inform product decisions.
  • Monitor competitive landscape and identify opportunities for product growth and innovation
  • Liaise with cross-functional teams such as engineering, sales, customer success, finance, and marketing ensure product objectives are met
  • Keep stakeholders informed on product performance and progress, and ensure alignment between product vision and market needs
  • Measure product performance with relevant KPIs, and analyze user data to inform product decisions
  • Ensure product quality and compliance with legal and policy requirements

Qualifications

  • 5+ years technology experience as a Product Manager building and/or scaling large-scale digital payments-focused products from ideation to launch
  • Proven track record of developing strategy by defining opportunities and problems, collecting and synthesizing data for prioritization, and measuring success to make valid conclusions
  • Aptitude in using Agile (scrum, kanban, SAFe) and product management methodologies to lead and partner with technical solution consultants and engineers towards business outcomes and delivery goals
  • Experience in co-creating Go-To-Market (GTM)/Launch strategy and customer enablement with sales, marketing, and implementation partners
  • Strong verbal and written communication skills, with the ability to synthesize complex concepts and bring others along your thinking
  • Understand drivers for financial health of the product portfolio; account for tradeoffs and present options
  • Collaborative and hands-on working style that values diverse perspectives and helps uncover and address questions and assumptions
  • Bias for action, and shares responsibility for the team’s success and progress

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank You For Considering Employment With Fiserv. Please

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What You Should Know About Us

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our Commitment To Diversity And Inclusion

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Posted on Jan 10, 2024.

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