Overview

This position leads strategic planning for the accelerated profitability and growth of Receivables applications for our Community Association Banking used by Property Management Companies , HOA’s, and Homeowners. Additional channel responsibilities may be assigned as warranted. Manages innovative and profitable products based on customer engagement, quantitative analysis, and market trends. Coordinates all functions of development from conception to implementation, including involvement in User Acceptance Testing and defect prioritization.

Responsibilities

• Development – Assists in all stages of development for a business product. This includes but is not limited to planning & design, compiling resources, testing, execution, and monitoring product launch. Tracks and reports progress to appropriate parties.
• Product Management – Ensures products are developed and managed with a coordinated strategy. Collaborates with both internal and external parties to implement enhancements and resolve issues. Acts as a champion in support of product growth and front-end customer needs through product life cycles.
• Market Analysis – Conducts analysis of market trends including changing regulations, competitor options, and evolving customer needs. Recommends changes based on analysis results to increase profitability and product appeal.
• Customer Engagement – Tracks customer experience through all stages of a product. Develops strategies to ensure customer satisfaction and acquisition.

Qualifications

Bachelor’s Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management

Preferred Qualifications

Experience in Receivables Management and online payment workflows, including Lockbox applications

Experience with Business Requirements Documentation, product workflow, determining acceptance criteria, and User Acceptance Testing

Experience with Property Management