Product Manager – Syft

Job details

Primary Purpose And Function

The Senior Product Manager is responsible for leading and managing all aspects of the Product lifecycle for a segment, or segments of our Supply Chain Automation (SCM) and clinical analytics software modules and platform, as well as our service line offerings including data management consulting and physical inventory service lines.

This position aids in the development of new and developed versions of existing software products, and service-line offerings, and in the development of new product ideas based on his or her experience and interactions with customers and prospective customers.

The position regularly performs market, competitive, pricing, and profitability analyses, which are used to recommend strategies and priorities that will improve the business’s product’s market position, enable cost reduction, and improve quality over product competition. The Dir Product Management manages the requirements definition and design process through internal stakeholder and external client discussions and coordinates product release and requirements management activities with our Hyderabad, India-based offshore development team. This role will coordinate daily with our the Hyderabad development team (~ 70 FTE) attending scrums, managing product backlogs, managing requirements, and working to ensure quality and timely delivery of releases and functionally.

This role reports directly to the Chief Product Officer and our overall product strategy is governed by a newly-formed Product Council which is made up of cross-functional senior executives and external industry thought leaders.

Essential Functions And Responsibilities


  • As the product owner, define product development directions (features, user experience, application flow and optimizations), backlog priorities, and drive ongoing product initiatives in close collaboration with the Development team
  • For new product features, coordinate UI/UX design through user centric design processes and clearly describe user stories and epics, inputs and outputs, application behavior and error handling, to guide the Development team
  • Research and collaborate with the development team and CTO on documentation and process improvements, including formalized software product development/scrum tools (ie Jira/Atlassian, Confluence, etc.)
  • Conduct market analysis to identify challenges and opportunities for growth
  • Supports strategic planning and manages product lifecycle execution from roadmap to market launch
  • Defining product requirements documents based on an intimate knowledge of the specific market segments, target customers, and product including both Supply Chain Automation and Clinical and Perioperative Analytics.
  • Responsible for assisting Marketing and other groups with the go-to-market plan and enablement, working to ensure that sales, SEs, Marketing, and any partner teams have what they need to be successful
  • Listens to customers and using active listening to understand, anticipate and exceed their strategic and solution needs
  • Presentation, public speaking, and writing as needed in internal team meetings and to further the Syft product portfolio with clients and future prospective clients.
  • Help to drive sales by enabling business development and sales teams, leading calls with key customers, creating tools to support the success, helping to identify opportunities to increase that success
  • Present and champion the product vision within the organization and coordinate the execution of the marketing plans with the various stakeholders and departments;
  • Track and report progress and performance of projects and recommend improvements
  • Coordinates with Marketing on product-focused research of competitor products to understand similarities and differences in features and functionality
  • Works closely with the SVP (or equivalent function) and Sales Executives to understand competitive gaps affecting Sales bookings
  • Leads Product/Sales Training, including the release of Products and Services to the field sales team to ensure effective “Stories” are being told and presented.
  • Building and maintaining trusted relationships with prospects, customers and partners including leading a to-be-formed Customer Product Advisory Group.
Key Contacts/Relationships


  • Trusted advisory relationships with partners, prospects and customers including leading a to-be-formed Customer Product Advisory Group
  • Business partner-level relationships with Engineering, Sales, Marketing and Professional Services.
  • Supportive relationships with Senior VP of Sales or equivalent including the Director of Sales Operations
Knowledge, Skills And Experience Needed For The Job


  • Minimum Bachelor’s Degree in Marketing, Business, Communications or related field and/or experience; ideally a Master’s Degree;
  • Previous experience managing Software-as-a-Service technology products and managed services.
  • Direct experience in Supply Chain Management, ERPs, and Automation space required
  • Experience in Perioperative Analytics space preferred; clinical product management background highly desired
  • Experience with building products and services for partners, resellers, managed services providers, and consulting companies
  • Experience with agile methodologies, scrum and scrum master, etc required
  • Experience in .NET environments as well a modular, SaaS-based platform delivery model highly preferred
  • UI and UX background, including both app and web-based presentation highly preferred
  • Excellent oral and written communication skills with the ability to influence others internally and externally
  • A minimum of 3 years of experience in a Product Manager role (or equivalent), preferably in a healthcare software company
  • Energetic personality with good communication skills; a positive force within a team
  • Strong leadership skills and ability to work both autonomously and as a team player
  • Problem-solving oriented, with a constant desire to improve and achieve higher grounds
  • Fluent in English; ability to and experience working with offshore Indian software development and QA teams recognizing the time zone challenges of an offshore team
  • Ability to analyze quantitatively, problem-solve, and scope business requirements
  • Ability to deliver initiatives from conception through completion
  • Excellent speaking-listening-writing skills, attention to details, proactive self-starter
  • Ability to meet tight deadlines and prioritize workloads
  • General office technology skills required (PC, Microsoft Outlook, smart phone, WebEx)
Estimated salary range:

 $105,500 – $140,600

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here:

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated not tolerated.

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