Description

The Product Manager will oversee the entire lifecycle of public facing digital products from inception to launch, help drive the roadmap of various Digital Operations products, and assist with the vision and strategic direction. The role requires a range of skills from market and customer research, designing the product architecture, UI development, UX development, to supply chain planning.

Key responsibilities
You will continually strive to make our digital tools easy to use by iterating on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX. Communicate consumer needs and translate those needs into new product features for the technical team to design and build. Create a vision and a strategy and see it through development to implementation and provide guidance on ongoing support of the digital product infrastructure including connected systems and integrations. Discover the right solution and implement a digital strategy in order to meet the needs of our customers for our next generation digital experience, prioritizing the solution efforts appropriately, and providing oversight for proper integration. Turn the key roadmap items into phases and assignments, working with the Project Manager. Create the best customer journey possible by navigating and communicating across teams ranging from operations, marketing, and customer service.
Requirements
Strong background in Usability and Customer-Focused design experience. Experience with testing & deployment tools. 5+ years experience in digital product management or equivalent. Keen on building great digital products and solving customer and business problems. Bachelor’s degree in a related technical area required. Master’s degree preferred.
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