Product Manager, eCommerce

Job details

Suggested skill score: 400

Skills Breakdown

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

The eCommerce Product Manager for Restaurants will play a critical role in evolving the strategy and roadmap to drive go-to-market, adoption, engagement of consumer experiences with Aloha eCommerce products and platform capabilities. You will create and deliver solutions with a focus on driving adoption and increasing engagement for both our largest enterprise customers and small, medium businesses. Your work will directly impact the shopping and food ordering experience of millions of consumers through a delightful experience and improving their ability to discover, understand and order against the fulfillment options that best fit their needs.

The incumbent will be an experienced and dynamic professional who is strategic, technology savvy, and can drive both product strategy and operational efficiencies.

Responsibilities:

  • Champions a superior digital guest experience with in-store for restaurants.
  • Develops and evolve the strategy for enabling our customers and their brands to enable their brand strategy, highlight their menu and store experience, engage with consumers, and attract repeat ordering.
  • Maintains a high awareness and understanding of eCommerce strategies, key use cases, capabilities and KPIs for a competitive product in our market. With internal partners, performs market research, market validation and whitespace analysis to identify new opportunities for existing and new features and functionality.
  • Plans and prioritizes use cases, customer segments, projects, and strategic goals. Then, plans and prioritizes product features from conceptual through product life cycle to optimize revenue and meet our corporate objectives through a thorough understanding of business segment needs.
  • Conducts an objective, clinical assessment of competing needs for your eCommerce platform and make strategically sound, data-supported decisions on which items to work on first.
  • Maintains quarterly roadmaps that align strategy with focus on adoption; identify dependencies and ensure closely alignment with cross-functional dependent teams.
  • Develops content and/or presentations to share and build advocacy for the digital strategy with executive audiences and partners across the organization.
  • Ensures appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting and development align to the strategic vision.
  • Develops the go to market strategy for products as well as platform capabilities that enable the overall eCommerce strategy.
  • Creates a zealous approach and process for monitoring product performance, supporting A/B tests and recommending opportunities to enhance the experiences, products, capabilities on the NCR Voyix Commerce Platform.
  • Directs other product managers who are peers and team members to translate the digital strategy into clearly prioritized requirements documentation including acceptance criteria and test cases.
  • Leads and maintains feature development and backlog, attending daily scrums to help drive priority decisions and remove roadblocks.
  • Positions self as a strategic lead across key adoption and engagement experiences, working closely with members of the product, engineering, UX and operational teams.

Required Experience:

  • Bachelor’s Degree in business, computer science, marketing and/or related field
  • 6+ years of product ownership or product management experience. 3-5 years of digital product management (website/mobile).
  • Must demonstrate fluency in eCommerce technology and be comfortable with navigating both the front end and the backend software implementations.
  • Proven leadership across multiple teams, while working collaboratively to deliver with quality on time.
  • Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
  • Experience with technical, user, and business issues in a fast-paced organization.
  • Experience working with tools, systems and processes that support go-to-market delivery and triage of content, data configuration, and service integration.
  • Strong product management discipline in both discovery and execution.
  • Outstanding verbal, written communication and project leadership skills, including an ability to communicate and influence at an executive level.
  • Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.
  • Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.
  • Comfortable working with global teams.
  • Experience operating in Agile/SCRUM delivery methodology

Preferred Experience:

  • Experience in restaurants or retail industry

Data analytics tools are a plus.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

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