Product Manager, Customer Experience

Job details

Top skills: Metrics definition Listening Negotiation Writing and presentation Market analysis
Suggested skill score: 400

Skills Breakdown

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Job Description

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology.? We are committed to being at the forefront of transforming the way medicine is made and delivered by harnessing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

The Cell Therapy Digital Platform (CTDP) is a collection of heavily integrated processes and IT systems to enable the vein-to-vein patient treatment process.

Product Manager, Customer Experience and Analytics role will be responsible to drive the user experience for the Global Patient Services (GPS) application which is used by both external and internal stakeholders. This platform is used to register, schedule and deliver respective cell therapies to patients globally. This role will own product management responsibilities for the training portal used to train both internal and external stakeholders for the GPS application and business processes.

Key Responsibilities Include

  • Liaison with key stakeholders to understand and document requirements for changes to the training platform TAP-X.
  • Work with the IT web development team and Business Team to implement changes in TAP-X
  • Own the planning, solutioning, delivery, communication, and defect management of all major and minor TAP-X releases.
  • Lead wireframe updates and new screens for Global Patient Operations (GPS) application
  • Drive analytics capabilities for GPS application which includes current capabilities like adobe analytics implementation and Tableau.
  • Understand usage patterns and drive user experience related changes for TAP-X and GPS
  • Drive future analytics needs for GPS and Global patient operations product team

Qualifications & Experience

  • Requires advanced knowledge applicable to a wide range of work in own function and thorough knowledge of other functions, typically gained through a university degree and 7-8 years of experience. Demonstrates mastery in area of specialization/responsibility.
  • Ability to use UI/UX tools to create Prototype using wireframing tools like InVision and Figma
  • Ability to visualize data using analytics tools.
  • Working knowledge of tableau or any other analytics tool is preferred
  • Working knowledge of Jira to maintain and manage user stories
  • Product management and stakeholder management experience
  • Strong oral and written communication skills
  • Ability to work in an agile delivery environment.
  • Proven ability to lead initiatives related to continuous improvement.
  • Ability to lead collaboration across a matrixed organization.
  • Ability to influence stakeholders across a variety of different business organizations
  • Proven ability to package information and data that tells a story and provides insight to a broader problem. Presents and explains the implications of key information on issues important to the business unit.
  • Frequently interacts with other internal and external stakeholders regarding operational decisions and business requirements. Analyzes the impact of conclusions and actions on people, technology, structure, and workflow across teams.
  • Demonstrates?a focus?on improving?processes, structures, and knowledge within the team.
  • Stays current with emerging trends in specialty area. Identifies future state and dimensions of change (org, tech, cultural) to achieve. Creates transition plans for new processes, implements and monitor’s change. Ensures alignment of plans with the enterprise’s strategic vision and translates the vision to connect to team’s work.
  • Proactive and able to identify improvements to address reoccurring issues, close monitoring gaps and automate/reduce manual processes.
  • Commitment and passion to identify true root causes and communicate effectively cross-functionally.
  • Experience working within a GxP environment preferred.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

Responsibilities

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Posted on Mar 18, 2024.

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