Product Manager

Job details

Top Skills: Metrics definition Listening Negotiation Market analysis Product requirements User journey and personas User research User feedback review Relationship building
Suggested skill score: 290

Skills Breakdown

Who we are: Groups360 is a booking engine for meeting space founded in 2014 by former Gaylord Entertainment executives Dave Kloeppel and Kemp Gallineau. Groups360 was created with a singular goal — to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups. The company’s technology, GroupSyncTM, enables suppliers to distribute inventory, engage with planners, and optimize group revenue. GroupSync also equips planners to search and shop hotels worldwide and book rooms and space directly, online, or through a simplified RFP process. GroupSync is the first distribution channel to offer online booking for both group hotel rooms and meeting space. Groups360 has offices in Nashville, London, and Singapore.
Our Partners: In 2019, major hospitality players Accor, Hilton, IHG and Marriott, invested a combined $50 million in Groups360 to help fuel instant-booking development. In 2022, the world’s largest alternative asset manager Blackstone Innovations Partners, New York Hedge fund Fir Tree Partners, and property and technology investment firm, Zigg Capital invested a combined $35 million in Groups360 to help drive the industry wide transformation, making group travel simple.
Life at Groups360: Groups360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do.
Who we’re looking for: The demand for Groups360 products and services is at an all-time high. So, we are looking for ambitious, self-starters who want to impact the $1 trillion meetings and events industry. Successful team members have been those with the desire to be a part of a high- growth team and organization that finds and solves problems individually and as part of a team. If you’re looking to be a part of a fast-paced, highly motivating and rewarding environment at the intersection of hospitality and technology, then your next career starts here!
The role: The Product Manager collaborates with customers, company leaders, and the engineering team to solve business problems by creating and delivering world class products.
What you will do:
Subject matter expert on the product, it’s customers and market, and the problems it solves. Establish a close working relationship with existing hotel customers. Be viewed as their trusted advisor and collaborator. Effectively balance customer needs with the company’s strategy. Manage product launches and release plans. Communicate the product vision, strategy, roadmap, challenges, and customer needs both internally and externally via presentations, meetings, one-on-one conversations, etc. Coordinate product roadmaps and development plans with other product managers and teams. Create feature descriptions to provide guidance to Business Analysts and contribute and approve the product-related Business Requirements Documents. Provide vision and leadership to technology R&D efforts. Utilize customer behavior data to develop a point-of-view on future products and potential product enhancements and features. Identify opportunities for existing and future products by conducting market research, on-going calls and meetings with customers and prospects, attending and participating in conferences, etc. Define the feature roadmap based on business opportunities and market research and maintain and evangelize that roadmap internally and externally as needed. Act as liaison between Sales, Client Services, Marketing, Support, and Technology teams to support product positioning and customer demand as part of new product development. Consult with Client Services team to ensure appropriate service levels for the product line. Develop and implement a company-wide go-to-market plan, overseeing interdepartmental activities to execute plans. Analyze potential partner relationships and/or acquisition opportunities for the product. Collaborate on pricing activities to meet revenue and profitability goals. Work with sales management and other contributors to evaluate and prioritize opportunities and develop strategy. Partner closely with the Marketing team to develop and deploy key messaging and communication strategies for the product line. Monitor and analyze new technologies and inform company of their potential applications to our business. Conduct and lead forward looking research studies. Develop and deliver presentations for internal and external audiences, including education and training of sales staff, training of support groups, train the trainer programs, and presentations at symposia, trade shows, and key customer accounts.
Education and experience:
BS / BA degree. MA preferred but not required. 3-5 years of product management / brand management experience. 3+ years of experience at a software development company and preferably working with the software development team. Prior experience with Agile development principlesProficient with a variety of Microsoft tools required (Word, Excel, Project, Visio, etc.)Prior experience in the hospitality industry a plus.
Additional eligibility qualifications:
Exceptional verbal, written and group communication and presentation skills. Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment. Creativity, problem-solving and innovative thinking. Must be able to follow through on a project to a successful conclusion with a minimum of supervision. Must be able to identify and enlist the support of other employees as needed. Results-driven and execution-oriented personality, ready to take ownership and get results. Strong empathy for customers and a passion for revenue and growth. Other qualifications as required.
Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F; these hours may vary depending upon your position and work requirements.
Status: Full-Time, Exempt
Location: Brentwood, TN
(Company will not sponsor C2C or Work-related Visas)
Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

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