The TPA is a key contributor to the product management lifecycle partnering with the Technology Product Owner/Manager. As member of the product delivery team, leadership, an analytical mindset, problem-solving ability, and effective communication are all must-have qualities to be successful in this role. This role will also support to plan, manage, and execute all aspects of life-cycle projects from inception through implementation of a large and complex project that crosses more than one line of business, can include multiple new technologies and proof of concepts, multiple vendors or integrators. This role will also support TPO/TPM to manage risk, budget, and dependencies, handle escalations, plan interventions to remove impediments and measure appropriate metrics for overall success. Works with limited input and direction from manager.
•Elicit, research, analyze, and document functional, non-functional, and data requirements utilizing a variety of requirement analysis techniques including, but not limited to stakeholder interviews, requirements workshops, business process modeling, diagramming, use case analysis, data analysis, journey mapping, and prototyping.
•Facilitate requirements discussions, present requirements and supporting material through alternative views, and continuously incorporate feedback into the product backlog.
•Collaborate with vendors on the design, development, and delivery of new products and platforms.
•Provide timely and concise communication of information to all appropriate internal and external stakeholders through a variety of communication channels.
•Take initiative to acquire and maintain knowledge of current and emerging trends in the IT and Financial Services fields.
•Manage multiple priorities independently and/or in a team environment.
•Provide overall leadership to a large technology project crossing multiple lines of business, includes multiple new technologies, and includes multiple vendor engagements
•Monitors program execution and delivery progress to ensure outcomes continuously align with expectations
•Facilitates regular briefings and key meetings with executives, sponsors, stakeholders and staff regarding program budget activities, governance, risk and issues, roadmap delivery, key decisions and other program level events and ceremonies
•Coordinates program projects and their interdependencies as well as other project dependencies external to the program and informs manager
•Ensures appropriate and required documentation is created and maintained on program and underlying projects
•Collaborates with Enterprise Architecture to ensure program technology needs are being met and in alignment with enterprise direction and informs manager
•Partners with business leaders, and/or system integrators establishing governance, structure and controls for the program
•Monitors program performance metrics, using appropriate systems, tools and techniques to identify gaps, areas of improvements and ensures action on program issues
•Partners with Organizational Change Management and business leaders to identify and implement the best change management strategies for the program
•Manage, mitigate and resolve program risks and impediments and report risk status to stakeholders
•Assist with program planning readiness and pre and post program planning activities
•Perform other duties as assigned.
Qualifications and Education Requirements:
•Bachelor’s degree in Management Information Systems, Computer Science, Software Engineering, or other related field, or the equivalent combination of training, education, and experience.
•10+ years experience as a Product Owner/Manager, Product Development Analyst, Business Technology Analyst, Business Systems Analyst, or other related role.
•Knowledge of product management practices and/or direct experience working in a product management environment.
•Knowledge and experience applying agile delivery methodologies and frameworks (e.g., SAFe, Scrum, Kanban) to deliver new products and capabilities.
•Knowledge of software/system engineering best practices.
•Effective planning, research, analytical, and problem-solving skills.
•Ability to effectively plan, organize, and prioritize multiple large, complex efforts.
•Extensive experience working and participating in cross-functional, multi-dimensional teams and projects
•Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
•Significant experience in collaborating across organizational boundaries and building partnerships across various functions
•Significant experience in vendor engagement related to project delivery
•Ability to plan and build an end-to-end program development and product schedule including certification of program risks and mitigation plans
Desired Qualifications and Education Requirements:
•Experience with Core Banking platforms and products (e.g., Mainframe and Cloud-native Core Banking Platforms, ACH Processing, Digital Payments
•SAFe Agilist, Scrum Master, Product Owner / Product Manager certification
•Demonstrated understanding of API design and development.
•Demonstrated understanding of database concepts and experience querying data via SQL.
•Experience with Microsoft Azure DevOps.
•Expert skill using innovative thinking to solve problems and facilitate the decision-making process
•Expert organizational, planning and time management skills
•Expert skill exercising initiative and using good judgment to make sound decisions
•Expert skill communicating with all levels within an organization
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