About The Company

Relay Network, one of the fastest growing and most highly decorated technology companies, is a mobile engagement automation company that enables businesses to deliver individualized solutions that simplify and improve the customer experience. Relay gives enterprise businesses the power to design, orchestrate, and automate customer engagement so they can scale their customer support efforts to meet rising customer expectations for easy, personalized service.Located in the greater Philadelphia area, Relay Network is ranked one of the Top Work Places by The Philadelphia Inquirer and puts energy into building dynamic, harmonious teams. Relay doesn’t look for people who simply fit in, we look for individuals who continuously shape who we are.

Responsibilities

The Product Manager is responsible for managing the entire product portfolio life cycle from strategic planning to tactical activities, involving a deep understanding of customer experience, identifying and filling product gaps, and generating new ideas that grow market share and improve customer experience and drive growth.

Responsibilities Include

The Product Manager will work extremely closely with cross-departmental teams to ensure that Relay builds and delivers the highest quality products, features and functionality in a timely and efficient manner.

• Work with product marketing and key stakeholders to define a product vision and roadmap
• Understand and apply new trends and competitive best practices into product roadmap and requirements
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Produce optimization and scaling recommendations – Identify risks, challenges, opportunities and business integration needs
• Prioritize product/ sprint backlog consistent with the product roadmap
• Perform story elaboration with the product development teams
• Analyze data to measure success and impact to KPIs

Qualifications

• 3+ years’ experience in finance, product management or strategy consulting with proven track record in defining and delivering a product vision and roadmap
• B2B2C industry experience a plus
• Proven track record managing complex products with multiple stakeholders
• Bachelor’s Degree in related field required; MBA preferred
• Technical depth and balanced with a strong business acumen
• Proven ability to translate vision into work product
• Exceptional analytical problem-solving skills
• Capable of assessing technical implementation and architecture approaches
• Impeccable writing skills with the ability to write clearly for both technical and non-technical audiences
• Ability to confidently and effectively lead product design sessions with both business and technical stakeholders
• Strong organizational skills and attention to detail
• Willingness and flexibility to manage multiple projects simultaneously
• Understanding of distributed cloud application architectures is a plus
• Experience producing wireframes for cloud or mobile applications is a plus
• Experience using Jira or a similar tool to manage requirements is a plus

Knowledge And Skills Requirements

• Agile Practices
• Business Case Development
• Business Analysis (strong Excel skills)
• Customer Journey Mapping
• Industry knowledge