Manager – Digital Product Management

Job details

Top skills: Metrics definition Listening Negotiation Writing and presentation Market analysis
Suggested skill score: 400

Skills Breakdown

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

  • Collaborate with partner groups across product strategy, risk analysts, and compliance partners to identify product enhancements. Build consensus on the top priorities, identify edge cases, and navigate conflicting requirements
  • Lead projects independently from end-to-end. Document epics, business rules, use cases, and process flows. Write user stories for agile software development teams and shepherd functionality from ideation through tactical execution
  • Research customer impacting issues to identify requirement gaps or bugs. Document and report out on resolution targets
  • Evangelize a best-in-class customer experience. Present trade-offs effectively while prioritizing engineering work to balance the requirements of customers against the realities of constraints. Identify risks, document tradeoffs, and propose solutions

Minimum Qualifications:

  • Strong ability to solve opened-ended problems
  • Curiosity about the customer and the initiative to make things better
  • Attention to detail and sense of responsibility for ensure each customer receives a fair and timely lending decision
  • Interest in deepening your understanding of the management of a digital platform. Familiarity with databases, APIs, technology stacks, and SLDC strongly encouraged
  • A proven track record of taking ownership and delivering projects
  • Adaptability with quickly changing priorities and conditions
  • Strong relationship and communication skills to influence decision making and communicate at multiple organizational levels

Preferred Qualifications:

  • Operate Autonomously: Take a project from ideation to delivery. Able to prioritize in ambiguous situations
  • Communication: Excellent written and oral communication skills. Communicate information, ideas, and concepts clearly
  • Organization and Planning: Plan, coordinate, and schedule in an efficient, productive manner; focus on key priorities and manage time well
  • Flexibility/Adaptability: Cool with quickly changing priorities and conditions; cope effectively with complexity and change
  • Persistence: Follow through on items without being managed. Resourceful, have grit, and a positive “can do” attitude
  • Leadership: Sound interpersonal skills and ability to navigate in a cross-functional setup
  • Background in Product Management or Software Development OR bachelor’s degree in STEM related field preferred

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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