Leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors, determining the best course of action.
We are seeking a Lead Product Manager – Digital Customer Assistance who will join Digital Experience Transformation and will be focused on creating conversational digital products based on customer preferences, enabling exceptional customer experiences and delivery of key business objectives. In this role, you will be accountable for creating and executing on a suite of products that meets desired customer and business outcomes. You will lead a team of product management professionals working cross functionally to deliver incremental value through agile product creation & delivery.
The Lead Product Manager creates the product vision and roadmap for complex products, champions the business requirements end-to-end, manages relationships with the verticals, and ensures solutions meet the vertical needs across the product life cycle. Defines features and epic, advocates for Product Owners, disseminates roadmaps and priorities to the release train. Collaborates with the Solution Train Engineer and Solution Architect, to create the power of three to inform priorities and ensure the right solutions are being iteratively developed & delivered to meet customer needs and drive desired business outcomes.
Humana is an organization with careers that change lives—including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you’re ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.
Scheduled Weekly Hours
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