Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company. We’re just getting started, and we’re looking for a strong product leader to take on this big challenge!
Our Consumer servicing team is responsible for delivering a world-class servicing experience that delights the customer. The servicing team is focused on making the servicing user experience as transparent, seamless and efficient as possible. The team is also focused on providing best-in-class contact channel user experience and agent tooling for our support agents to help the consumers. As our Lead Product Manager, you will be responsible for leading a strong product team to identify levers and build servicing platform capabilities and collaborate with cross-functional teams to utilize any and all levers available at your disposal to improve the consumer servicing experience. You will also be responsible for making servicing a scalable platform for future product and geographic expansion. The team is in a unique position to execute on levers focused on reducing cost and increasing consumer engagement. In this role, you and your team will be responsible for developing a product vision and strategy, building a team, and delivering delightful experiences to our consumers globally. The successful candidate will be able to inspire, coach and lead a team of Product Managers and professionals in a fast-paced, ambiguous environment.
What You’ll Do
What We Look For
USA Pacific base pay range (CA, WA, NY, NJ, CT): $190,000 – $284,900
USA Sapphire base pay range (all other U.S. states): $171,000 – $256,500
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We have a simple and transparent remote-first grade-based compensation structure. Offer amounts within the range are based on a number of factors including but not limited to job-related skills, experience, and relevant education or training. Across the broader organization, certain roles are eligible for equity awards upon hire, promotion, tenure milestones and for performance.
Some Key Highlights Of Our Benefits Package Include
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first.
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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