Role: Digital Product Manager/Owner (Lead)

Contract Duration: Long term contract, possible right to hire

Work Hours: Monday – Friday, 9-5pm

Summary Description & Essential Job Functions

This hands-on contributor will partner with key teams, stakeholders, and other Product Managers to deliver business-critical projects for Digital Products (brand website and mobile app). This role will provide leadership and support throughout the product development lifecycle: establish business & functional requirements, test and manage the lifecycle of UAT issues; prioritize, organize, and align defect fixes, ensuring all business requirements are accurately captured, traceable, tested and deployed. The ideal candidate will have experience in both web site and mobile app consumer-facing digital channels, with a focus on e-commerce or self-service experiences; identifying & understanding customer problems and collaborating with stakeholders and partners on how to solve those problems to elevate the customer experience, reduce friction, and drive engagement and satisfaction.

Responsibilities

Partner with other product managers, UX, technology, delivery & operations teams, and key stakeholders to execute on the product lifecycle from ideation through launch for various best-in-class digital experiences, new feature rollouts, as well as enterprise initiatives.

Collaborate with teams to define business and functional requirements including acceptance criteria; contribute to metrics & competitive analysis for related Product objectives & hypotheses.

Serve as the primary customer advocate during user acceptance testing and quality assurance activities to verify all enhancements deliver on specified business requirements.

Requirements

Experience/Certificates/Education

BA/BS in Computer Science, IT or Business required

product management experience, ideally in transactional websites and/or mobile apps with solid knowledge of shopping/retail functionality and API connectivity

Experience In Working With Functional Or Technical Teams

experience with software testing and Quality Assurance

experience with third party integrations and management of technology vendors

Experience working in Agile methodologies, principles, and procedures

Must be able to speak and write in English fluently

Behavioral Competencies

Must be results-driven, proactive, and focused on aligning action to ensure delivery

Possesses the ability to view experiences from a customer perspective and make recommendations/callouts for optimization

Keen prioritization/adaptation skills

Strong presentation and communication skills (verbal and written)

Functional Competencies

Strong analytical skills, the ability to understand complex workflows, and investigate possible issues

Experience in testing and supporting responsive web applications with a mobile-first mindset

Extremely detail-oriented, possessing the ability to think outside of the box

Experience in JIRA and related product management tools

General familiarity with APIs

Ability to work with remote and third-party teams

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.