Digital Product Manager – eCommerce Search (Remote)

Job details

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

Remote US

How will you make an impact?

Our team is seeking a passionate, energetic candidate to join in the role of Digital Product Manager – eCommerce Search. Reporting to the Director of Product Management Foundational Platforms, this role is responsible for implementing digital customer experiences which support online ecommerce journeys on Thermo Fisher Scientific eCommerce web properties. As a customer and business advocate, this role is responsible for ensuring a world-class search customer experience across the find, decide & support journeys. The candidate is expected to have a good understanding of the challenges and opportunities of site search product development and be able to translate these needs into features for digital engineering team execution and ensure alignment with other product and operations teams. Success in this role depends upon being able to communicate requirements, problem solve, weigh tradeoffs, and drive roadmap progress.

What will you do?
  • Define product vision and strategy that aligns with overall business goals, meet customer needs, and contribute to meeting key performance indicators.
  • Work across multiple e-business product management and technical personnel to ensure and strategies are in synch with the customer-centric digital experiences.
  • Engage with team members to develop business justification and obtain agreement and approval to move efforts forward or to align on issues and compromises as they arise.
  • Present strategy, roadmaps, and status updates to diverse leadership on regular basis.
  • Define business requirements and explain them to digital engineering team members to create the best solutions.
  • Drive product feature execution by formulating and driving detailed plans with cross-functional teams to meet expectations for resources, budget, release timing and critical metrics.
  • Define performance metrics and work with analytics and customer insights to establish key performance indicators to report on product success.
  • Monitor market, competitive, and technology trends and capabilities to shape strategy and roadmaps.
  • Help to lead technology and data process roadmaps in partnership with engineering leaders.
  • Quickly capture, prioritize, and communicate changing business needs to digital engineering.
  • Put customers first, as customer-advocate, improving digital ecosystem to create greater customer value.
How will you get here?

 

Education
  • Bachelor’s degree required
  • Master’s degree preferred
Experience
  • Minimum of 3 years product management experience developing product strategy and with a demonstrable track record of roadmap delivery
  • Experience leading project teams with multi-functional, multi-business, and/or global team members.
  • Experience negotiating priorities and resources across a complex global organization. Working on global products that have regional considerations
  • Experience working within an agile methodologies and frameworks
  • Experience developing products across desktop, mobile, kiosk and other devices
Knowledge, Skills, Abilities
  • Excellent verbal, written and presentation communication skills, able to operate in a matrixed environment.
  • Possesses exceptional verbal/written communication skills; facilitation and consensus building skills.
  • Strong customer and customer experience focus, strong knowledge of scientific customers and digital technology enablement
  • Understands and can follow Scaled Agile Framework methodology for program execution to communicate requirements and acceptance criteria.
  • Owns results, taking personal responsibility for safety, security, compliance and Thermo Fisher ethics and values.
  • Is intellectually curious and holds self and others accountable for continuous improvement.
  • Proven analytical skills; critical thinker

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

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