Digital Product Manager

Job details

Top Skills: Negotiation Writing and presentation Product roadmap Feature prioritization Stakeholder alignment Digital marketing Relationship building Metrics definition Listening
Suggested skill score: 400

Skills Breakdown

Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation’s busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Job Description
The Digital Product Manager is the owner and advocate for the vision and aspirations of key digital touchpoints in our guests’ and customers’ journeys. This person owns all the technology and experience capabilities required to meet business needs. They own the design/delivery of critical guest and customer experience enhancements and maintain the overall digital roadmap.
Set ambitious and clear product vision and communicate it effectively to stakeholders and the teamUnderstand driver/guest needs by reviewing qualitative and quantitative insights, facilitating research and reviewing product performance Champion the team by removing roadblocks, flagging issues, and ensuring progressTake responsibility for technical decisions that share the product roadmap that will add the most value/ROIWork closely with Retail, Digital technology, Loyalty, Brand Marketing, Enterprise Architecture, Data Engineering, and representatives of other business verticals to ensure business case and guest satisfaction goals are met Stay up to date on and promote new technology, provide suggestions for business on enhancing technical functionalityHave a deep understand of the target market/industry and build close relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategyModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and proceduresComplete other duties as assigned
Qualifications
Bachelor’s degree (Information Technology, Software Engineering, Computer Science or related field3+ years experience in product managementStrong experience with MarTech product management Strong collaborator with cross-functional teams from tech, design, and business and experience leading teams in an agile settingAbility to lead a development team to set strategic priorities and resolve issues Strong problem solver with ability to manage and lead the team to push the solution and progressOwnership mindset – fully immersed in all things related to Omni; owns the technology and roadmapAgile nature – able to adapt quickly and operate within the agile frameworkStructured, high-level problem solverAbility to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are metAbility to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environmentStrong organizational skills with attention to detailAbility to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision makingStrong analytical and strategic thinking skillsSelf-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectivesExcellent customer service skills
Additional Information
All your information will be kept confidential according to EEO guidelines.

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